Legal notice
1. Distributor
HIROYA
2. Chief Operations Officer
Hiroya Nakamura
3. Location
Nakamichi Atelier #201, 13-15 Mibuaiai-cho, Nakagyo-ku, Kyoto 604-8812, Japan
4. Sales price
Tax is included in the price in Japan. Tax is not included overseas.
5. Sales quantity
Please check each product page for details.
6. Required fees other than the product price
- Consumption tax (Japan only)
- Shipping costs (shown on each product page) For Japanese customers, shipping is free with a purchase of 11,000 yen or more including tax. The standard rate is 650 yen in Kanto, 600 yen in Kinki, and 650 yen in Kyushu.International customers will be charged a shipping fee regardless of the purchase amount. The shipping fee depends on the weight of the package and the shipping method.
- Convenience store payment fee 190 yen (convenience store payment only)
- Customs duties (Importing from Japan may be subject to taxes and customs fees of the country of delivery. These incidental costs are the responsibility of the customer. For more information, please refer to the official customs website of your country)
7. Payment Method
You can choose from the following options.All orders must be paid for in Japanese yen.Please note that the displayed prices do not include any fees that may be charged by your bank or payment service provider.
- Credit card payment (VISA, MasterCard, American Express, JCB)
- Online payment (Shop Pay/Apple Pay/Google Pay)
- PayPal
- convenience store payment
8. Payment deadline
Online payment depends on your credit card's closing date and contract details. Please check with your credit card company.
Payment at convenience stores must be made within 3 days of order confirmation. Delivery arrangements will be made after payment is confirmed.
9. Time of product delivery
We will arrange for delivery within 7 business days (excluding weekends and holidays) after payment is completed. If you have a specific date and time in mind, we will do our best to accommodate your request.
10. Delivery method of products.
Within Japan, delivery will be made by Yamato Transport or Japan Post.For overseas, delivery will be made by UPS, DHL, FedEx, or EMS.After we ship your order, we will send you a shipping completion email that includes the tracking number of your package. If you are not at home and cannot receive your package, please contact the shipping company directly. Please note that we are not responsible for the return of packages that cannot be delivered. We can reship the returned package, but the customer will be responsible for the reshipment cost.
11. Bad product
If the product is in stock, we will exchange it. If the product is not available, it will be returned to you.
12. Cancellation, Return, and Exchange
As a general rule, we do not accept cancellations, returns, or exchanges at the customer's convenience. If there is a problem with the product or we are responsible for a wrong delivery, we will pay for the return shipping and resending costs.
13. Return period
Within 1 week after delivery.
14. Trade name
HIROYA
15. Phone number
+81-75-777-2475
16. Email address
17. Website Address
